Video Sales Playbook is sold by DUV and includes a 14-day action-based money-back guarantee, subject to the conditions below.
1. Fourteen-Day Action-Based Guarantee
You may request a refund within 14 calendar days of your original purchase if you apply the core Video Sales Playbook system to a genuine client opportunity and it does not help you. To qualify for this voluntary guarantee, you must:
- Submit your refund request within 14 calendar days of purchase.
- Apply the Product to a genuine prospect or client opportunity.
- Complete the following core materials:
- Discovery Call Notes or Discovery Worksheet
- Client Fit Evaluator
- Master Offer Builder
- Pricing Calculator
- Completed proposal or proposal deck
- Send or present the completed proposal to the prospect.
- Briefly explain how you applied the system, what happened, and why it did not help.
Preparing an offer without sending or presenting it does not qualify as completing the core process. You may remove or obscure client names, contact details, financial information, and other confidential information before sharing your materials. The Objection Playbook, Ghosting Protocol, and other situation-specific tools are required only if those situations occurred during the opportunity.
2. How to Request a Refund
Email [email protected] with:
- The subject line Refund Request.
- The email address used during checkout.
- Your Lemon Squeezy order number.
- The completed materials listed above.
- A short explanation of how you applied the system and why it did not help.
Refund requests missing the required information may be returned with a request for completion. The original 14-day deadline still applies, so submit all required materials with your initial request where possible.
3. Review of Your Request
We will review the submitted materials to confirm that:
- The Product was applied to a genuine client opportunity.
- The applicable core materials were completed in good faith.
- A completed proposal was sent or presented to the prospect.
- The request was submitted within the guarantee period.
- The Product was not shared, copied, or redistributed in violation of its license.
The guarantee does not require the prospect to accept the proposal. A rejected proposal or a prospect that does not respond may still qualify, provided the required process was genuinely completed.
4. Refund Processing
Payments are processed by Lemon Squeezy, which acts as the merchant of record. Approved refunds will be processed through Lemon Squeezy and returned to the original payment method. The time required for the refund to appear depends on Lemon Squeezy, the payment network, and your financial institution. Currency-conversion differences, bank charges, and payment-provider fees outside our control may not be recoverable.
5. Requests After Fourteen Days
Refund requests submitted more than 14 calendar days after purchase are not covered by the voluntary guarantee. We may still review exceptional circumstances involving:
- A duplicate purchase.
- A verified failure to receive access.
- A material technical issue that prevents use of the Product and cannot be resolved.
- A refund or remedy required by applicable law.
6. Change of Mind
Because Video Sales Playbook is a digital product delivered immediately, a change of mind alone does not qualify for a refund under the voluntary guarantee. To qualify, you must complete and present the core sales materials described in Section 1. This does not affect any mandatory cancellation or withdrawal rights available under applicable law.
7. Unauthorized Sharing and Abuse
We may deny a claim under the voluntary guarantee where there is evidence that the purchaser:
- Shared or redistributed the Product.
- Published a private Product or access link.
- Resold, copied, or repackaged the Product.
- Violated the Product license or Terms & Conditions.
- Submitted false, fabricated, incomplete, or misleading information.
- Purchased the Product with the primary intention of copying its contents and requesting a refund.
This section does not limit any consumer rights that cannot legally be excluded.
8. Statutory Consumer Rights
This Refund Policy describes DUV's additional, voluntary 14-day action-based guarantee. Nothing in this Policy excludes, restricts, or replaces any refund, cancellation, withdrawal, repair, replacement, or other consumer right that cannot legally be excluded in your jurisdiction. Where mandatory consumer law provides greater protection, that law will apply.
9. Contact
DUV
[email protected]
Room 181, 12th Floor
704 Seolleung-ro, Gangnam-gu
Seoul 06069, Republic of Korea